Strict regulatory requirements coupled with complex operational workflows
Pharmaceutical companies face the challenge of balancing strict safety and compliance requirements with efficient operational workflows. At the same time, complex site structures and a high proportion of external personnel make process control difficult.
- Strict security regulations and audit requirements for access and documentation
- High volume of visitors and third-party contractors with varying access permissions
- Low level of digitization in existing visitor and facility processes
- Large, dispersed facility grounds requiring significant coordination efforts
- Multiple companies at a shared location (e.g., industrial parks)
- Significant training requirements across various departments
Comprehensive Management of Visitors, Delivery Traffic, and Access
VISITOR MANAGEMENT
- Digital pre-registration with integrated approval and compliance checks (e.g., for auditors or service providers)
- Incorporation of mandatory training, safety briefings, and documents required prior to entry (e.g., hygiene regulations)
- Self-service check-in with automated issuance of visitor badges to reduce the workload on reception and security
- Audit-proof logging of all visitor activities for audits and inspections
YARD MANAGEMENT
- Time-slot management for deliveries, taking critical supply chains into account (e.g., temperature-sensitive products)
- Digital coordination of freight forwarders and service providers to minimize downtime
- Real-time visibility into vehicle movements on the premises for logistics and security
- Integration with existing systems to synchronize with production and warehouse processes
Greater Transparency and Compliance in Production and Logistics
A pharmaceutical site with multiple companies on-site and a high volume of visitors faced the challenge of managing external visitors efficiently and in compliance with regulations.
The Challenge
A complex plant layout made it difficult to coordinate visitors. At the same time, there was a lack of transparency regarding external visitors in sensitive areas.
Manual, paper-based processes further increased the administrative burden on plant security and employees.
Significant training requirements, e.g., for GMP training, hygiene and cleanroom protocols, certification of qualifications, and standard safety briefings.
THE SOLUTION
Implementation of VISIT, including
- Digital pre-registration of visitors and contractors, including online check-in for data collection and pre-entry briefings
- On-site self-service registration with integrated safety briefings and automatic pass issuance
- Assignment of differentiated access rights for defined areas with integration into existing access control systems
- Centralized campus solution for cross-site use by multiple companies
The Result
- Significant reduction in the workload for reception, plant security, and specialized departments through automated processes
- Complete transparency regarding all non-employee individuals and vehicles
- Enhanced security, particularly in critical situations
- A more professional image toward visitors and partners
- High level of acceptance and extensive use in day-to-day operations
100% compliant – 0% paperwork
- GDPR-compliant
- Certified hosting environment (ISO 27001)
- Support for relevant norms and quality standards (ISO 9001, ISO 3834, EN 1090)
- Integration with existing ERP or access control systems
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